COVID-19 Customer Update from the CEO
Hudson Homes implemented more changes after this letter was released.
See our latest Covid-19 Update here: hudsonhomes.com.au/here-for-you/
Dear Valued Customers,
Together, we are all facing a truly unprecedented situation. The global coronavirus pandemic is affecting our families, our communities, our way of life and the way we conduct our businesses.
During this time, I wanted to reach out and update you on how we’re approaching the situation at Hudson Homes and how we are doing our part to ensure that the health and safety of our employees, customers, trades and that of the general community remain as our number one priority.
To ensure that we can continue to serve our existing customers, progress homes through the pre-construction phase of the building program and better address the needs of potential customers through the sales process, we have had to make some operational changes to the way we conduct our day-to-day businesses.
If you are a customer with a new home currently in construction:
Please be assured that we are continuing to progress the construction of your home without delay.
We have, however, implemented several safety measures to protect our employees and our customers and we ask that social distancing protocols are adhered to on-site and during any physical gatherings. This includes meetings of no more than 3 people, maintaining a 1.5 metre distance from others and no greetings involving physical contact.
We further request that you do not make an appointment to meet with your Site Supervisor if you have recently returned from overseas, are currently in isolation or have recently been diagnosed with the COVID 19 or are in any way feeling unwell.
You may contact your Customer Relationship Manager, or any other member of our team that you are dealing with, via telephone or email during this time.
If you are a customer with a home in pre-construction:
We have implemented measures and adopted technologies that will enable our staff to effectively work from home and as a result, we are able to continue to efficiently progress your new home through the pre-construction phase.
Where there is a need for you to meet with one of our staff to complete your Spectrum Colour Studio appointment, we ask that social distancing protocols are adhered to and that you sanitise your hands with the hand-sanitiser machines available upon entry into our office. Meetings will be restricted to no more than 3 people and social distancing measures would need to be adhered to. Please also note that our offices have become a handshake free zone.
We further request that you do not make an appointment to meet with your Colour Consultant if you have recently returned from overseas, are currently in isolation or have recently been diagnosed with the COVID 19 or are in any way feeling unwell.
Where there is a need for you to sign documents, and in the interest of reducing the need for face-to-face meeting, we have implemented technology that will enable us to email you any document and for you to sign and return that document to us electronically.
If you are a potential customer looking to build your new home:
On Tuesday, 24 March 2020, our Prime Minister, Mr. Scott Morrison, announced that open homes are prohibited from being conducted as part of Australia’s response to the Covid-19 crisis.
As a result of this decision we have closed our display homes to the general public and have, instead, implemented a ‘Private Appointment Only’ policy for display home inspections so that we ensure a safe and comfortable experience for both our customers and our staff. All display homes are being regularly cleaned and hand sanitiser is available in all centres.
We are updating our website (www.hudsonhomes.com.au/display-homes) to enable you to efficiently schedule your private appointment viewing of a display home or, alternatively, you can contact us on 1300 246 700 to schedule your private viewing.
All our New Home Consultants will be available to conduct online meetings and web chats where we can continue to help you progress throughout the enquiry process.
Our customer’s safety is paramount, and we understand the importance of social distancing. Our website will soon have live web chat with our entire sales team available from 9am to 6pm, 7 days a week. You will be able to immediately call or message any of our New Home Consultants from your phone or computer and have your questions answered.
The live web chat is being designed for your convenience, providing the option for video chat. With video chat, the Consultant will be able to share their screen with you, meaning that you will be able to explore designs and options together.
Our team are currently working hard on getting this set up as soon as possible. When this function is available, there will be a pop-up option when you visit our website.
Our full range of floorplans and facades are available online. With over 200 home designs, there is a lot to choose from, so we recommend using the filter menu to help you short list the designs that best suit your preferences. Of course, if you have any questions or issues, our New Home Consultants are on stand-by to assist you in finding the right fit for your family.
To experience our homes from the comfort of your home, we encourage you to check out our virtual tours and online video tours (www.hudsonhomes.com.au/virtual-tours). Using our virtual tours, you can move around the homes as you please, as if you were actually there!
All these measures have been designed to ensure that your experience continues to be a delightful and rewarding one.
We appreciate your understanding, cooperation and patience during these challenging times and we hope that, as a nation, we all adhere to these important safety measures that will better ensure that our community stays safe and healthy.
On behalf of the Hudson Homes Team,
Danny H. Assabgy